![]() If you have not created a Support Ticket yet, please do so by clicking here. Let us offer you more assistance by entering the test details into your Support Ticket. Visit this test page and press your YubiKey: NOTE: Some YubiKeys output a different result if you hold down the button for 1second vs 3seconds: be sure to try both!.Make sure you are running the latest version of LastPass available from.If you're having problems using your YubiKey with LastPass: Copy the contents of the error console (highlight it all and then hit Control-C), and copy it to your Support Ticket.Clear the error console and then try to recreate the issue.Open the error console by choosing: Opera -> Tools -> Adanced -> Error Console.If you're having problems with the LastPass for Opera extension: Create your Support Ticket and contact support for further information on how to go forward.Enable Developer Mode/make Developer options visible.Right-click on the Extension's drop-down menu and select Inspect Element.If you're having problems with the LastPass for Safari extension: Copy and paste the console log (highlight it all and then hit Control-C), and copy it to your Support Ticket.If the console log isn't already showing at the bottom, click the "show console" button in the lower left.Find the tile for LastPass and click on background.html.Ensure that 'Developer Mode' is checked in the upper right.Startup Chrome -> Right click on the LastPass Icon -> Manage Extension.If you're having problems with the LastPass for Chrome extension: Attach the zip file to your Support Ticket.Go to the directory where you saved the web page file and select the filename and the filename_files directory, right click and send to a compressed folder (zip them up basically).Go to File -> Save Page As -> pick a good filename and hit Save.Go to LastPass Icon -> Fill Forms -> Clear Forms to ensure that your personal data is not on the page.If you have not created a Support Ticket yet, please do so by clicking here Send us all of the collected files by zipping them up and attaching them to your Support Ticket.If the URLs you went to are sensitive you can edit them out of the collected log files.%TEMP%\Low\lastapp*.log* (eg:C:\Users\johndoe\AppData\Local\Temp\Low\lastapp.log) %TEMP%\Low\lastpass*.log* (eg:C:\Users\johndoe\AppData\Local\Temp\Low\lastpass.log) %TEMP%\Low\lastpass_setup.log* (eg:C:\Users\johndoe\AppData\Local\Temp\Low\lastpass_setup.log) Collect the following log files (if exitsts):.After you have successfully reproduced the issue, stop using the program. Start the LastPass component, with which you have problem(Installer, Internet Explorer or Lastpass For Applications), and try to reproduce the issue.If you have the possibility please record the whole process on video.If you're having issues with the LastPass Installer or LastPass IE addon: Attach any errors to your Support Ticket. ![]() Make sure you select 'All' in the console to see all the errors. If you do not see anything related to LastPass you'll probably need: console^2.
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